Frequently Asked Questions

Everything you need to know about your Kojeva beauty journey.

Are Kojeva products suitable for sensitive skin?

Yes, all our products are formulated with clean, hypoallergenic ingredients and are dermatologically tested to be safe for sensitive skin types.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, even if it has been opened.

Are your products cruelty-free and vegan?

Absolutely. Kojeva is committed to ethical beauty; we never test on animals, and all our formulations are 100% vegan-friendly.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.